Effective date: September 24, 2026
Order processing
Orders are sent to the applicable supplier or fulfillment partner after payment is confirmed. Processing times vary by product and supplier. You will receive order updates by email when available.
Shipping rates
Shipping charges and available delivery services are calculated during checkout based on the items ordered and the destination. Some large or heavy products may require specialized delivery and may have higher shipping costs.
Delivery estimates
Delivery estimates shown during checkout or in order communications are estimates, not guarantees. Carrier delays, supplier processing, weather, holidays, customs, or other circumstances outside our control may affect delivery.
Multiple shipments
Products may ship from different suppliers or warehouses. A single order may therefore arrive in more than one package and on different dates.
International orders
International availability depends on the product and supplier. Customers are responsible for customs duties, import taxes, brokerage fees, and compliance with local import rules unless checkout specifically states otherwise. Products restricted at the destination may be canceled and refunded.
Address accuracy
Please verify your shipping address before placing an order. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins, and additional costs caused by an incorrect address may be the customer’s responsibility.
Lost or damaged shipments
If tracking shows a package as delivered but it is missing, check the delivery location and contact the carrier. For damaged, lost, or incorrect shipments, email info@thecompassioncare.com with your order number and relevant photographs when applicable.
Contact
Shipping questions may be sent to info@thecompassioncare.com.